Support

Write to us

A problem, a question or a suggestion. They all come to the same address.

Tomurcuk is a relationship app for two. Every evening the same question lands for both of you, and the answers open once you have both written yours. If something does not work, or something is on your mind, write to destek@deerstudios.co. We usually reply within two working days.

We can help faster if you include

• Your phone model and operating system version.
• The app version. It is written at the bottom of the Settings tab.
• What you were trying to do and what happened instead.
• A screenshot, if you have one. There is no need to send chat or answer content.

We do not look at your answers

We do not read or analyse your daily answers, your messages or your quiz answers. We do not look at them for a support request either. Your account's technical records are enough to solve the problem.

Subscription and payments

Your Tomurcuk Premium subscription is tied to your App Store or Google Play account. To manage, cancel or request a refund for the subscription, use that store's subscription page. Inside the app, the Premium card on the Us tab takes you to the same page. If you run into a problem after a purchase, write to us with the order number the store sent you.

Deleting your account

You can delete your account from inside the app or by e-mail. The steps, and what is deleted, are explained on the account deletion page.

Privacy and agreements

• Privacy Policy and KVKK Notice
• User Agreement
• Explicit Consent Text

Data controller: Deer Studios Bilgisayar Yazılım Hizmetleri Danışmanlık E-Ticaret İthalat İhracat Limited Şirketi · Üniversiteler Mah. 1597 Cad. No: 3 İç Kapı No: 127 Çankaya / Ankara